At METANOVA AGENCY SARL, we respect your privacy and are committed to protecting your personal data in accordance with international standards and applicable regulations (ISO/IEC 27701, GDPR, CCPA). This policy explains how we collect, use, and protect your information when you use our website and mobile application ByMNA.
Data Collection and Processing
We collect and process the following information to ensure the proper functioning of our services:
- Name, email address, phone number
- Username of social media accounts
- Usage history and preferences related to our services
- Transaction details (order ID, service requests)
Legal Basis for Processing: We collect this data based on your consent, the execution of our services, and our legitimate interest in improving our platforms.
Cookies and Tracking Technologies
We use cookies and tracking tools to optimize your user experience. You can manage your preferences through your browser settings.
User Rights
In compliance with data protection regulations, you have the following rights:
- Access your personal data
- Rectify inaccurate data
- Erase your data (« right to be forgotten »)
- Object to data processing (e.g., opt out of targeted ads)
- Data portability (export your information)
You can exercise these rights by contacting us at [email protected].
Data Retention and Security
Your data is retained only for as long as necessary to provide our services, unless required otherwise by law. We enforce strict security measures, including SSL encryption and restricted access controls.
Data Sharing and Transfers
Your data may be shared with third-party service providers (hosting, payment processing) but will never be sold. If data is transferred outside your country, we ensure an appropriate level of protection in compliance with applicable standards.
Data Breach Management
In case of a data breach, we commit to:
- Inform affected users if the breach poses a high risks.
- Notify the relevant authorities within 72 hours, if required
Contact
For any inquiries or requests regarding this policy, you can contact us:
📩 Email: [email protected]
📞 WhatsApp: +237 656 119 091